bunq, Europe’s second-largest neobank, has announced significant upgrades to its user experience with the launch of a fully conversational AI assistant named Finn and the integration of worldwide travel insurance.
Enhanced AI Assistant: Personalized and Conversational
Following a successful beta launch, bunq’s AI assistant, Finn, has received a major upgrade, transforming it into a fully conversational tool. Previously capable of answering user questions, the new Finn can now engage in natural conversations, storing interaction history to provide personalized and context-rich responses.
Beyond core banking inquiries about accounts and spending habits, Finn can now act as a virtual travel companion. Users can leverage Finn’s knowledge of user reviews to discover recommended cafes, restaurants, and bars in new cities. This expansion positions Finn as a valuable extension of the bunq app, streamlining user experience and offering a more comprehensive financial and travel resource.
Streamlined Travel Insurance with Worldwide Coverage
bunq’s expansion into travel insurance marks a significant step towards their goal of becoming a full-service neobank for digital nomads. Addressing the common challenge of repeatedly purchasing travel insurance for each trip, bunq now offers automatic worldwide coverage for users subscribed to the Easy Bank Pro XL plan. This feature requires a one-time activation, providing continuous coverage for all future travel. The insurance, facilitated by Qover, a global embedded insurance provider, covers car rentals, dental emergencies, and loss of personal items, offering up to 1 million euros in protection. Claims can be filed conveniently within the bunq app via a dedicated link to Qover.
Building a Comprehensive Neobanking Experience
bunq CEO Ali Niknam expressed enthusiasm for the upgrades, stating, “At bunq, we leverage cutting-edge technology to simplify our users’ lives. We’re delighted with the positive user reception of Finn, and we can’t wait for them to experience the all-new conversational capabilities. Currently, Finn independently resolves up to 40% of user support inquiries, assisting with 75% daily, ensuring a smooth user experience within the app.” The integration of a fully conversational AI assistant and worldwide travel insurance demonstrates bunq’s commitment to providing a comprehensive and user-friendly neobanking experience.
