How can banks, credit unions and financial institutions move beyond AI pilots to deliver real business value? In this insightful panel discussion hosted by Financial Technology Frontiers as part of the Hi2AI Community Meetup, industry leaders share practical perspectives on enterprise adoption, customer experience, governance, cybersecurity and payments innovation.
Moderator:
Babu Nair, Founder & Head of Research, Financial Technology Frontiers
Panelists:
• Jamie Kruspel, Chief Information Officer, Mainstreet Credit Union
• Heather Arthur, Vice President, Global Client Experience Centres, Scotiabank
• Mary Aina, Global Head – Technology Strategy, Finance & Cybersecurity, Innocap
• Todd Eicher, Head of Global Field Operations, DataNimbus
The discussion explores how financial institutions can scale AI responsibly, strengthen governance and trust, improve customer experience, modernize operations, combat evolving cyber threats, and accelerate innovation in payments. Packed with practical insights and executive perspectives, this session is essential viewing for banking, payments, risk, technology and innovation leaders shaping the future of financial services.
