Libro Credit Union, one of Ontario’s largest credit unions serving over 117,000 owners (members), announced today a strategic partnership with nCino, a cloud banking platform provider. This collaboration signifies a major step forward in Libro’s digital transformation journey.
Libro will transition its multiple legacy systems and lending operations onto nCino’s cloud-based platform. This comprehensive solution will streamline loan origination, customer onboarding, and deposit account opening, fostering a more efficient and transparent experience for both Libro’s employees and owners.
“This partnership with nCino represents a significant step forward in cultivating financial resilience across all aspects of our operations,” said Carol Normandeau, EVP of Advice and Service at Libro Credit Union. “nCino’s single platform will act as a centralized source of truth, providing valuable data insights and fostering a smoother loan process for our owners.”
nCino’s platform boasts advanced features powered by artificial intelligence (AI) and machine learning through its nIQ function (introduced in 2019). This integration empowers Libro to leverage data-driven insights for informed decision-making, ultimately enhancing the customer experience.
“We are thrilled to partner with Libro Credit Union on their journey to enhance the banking experience for their owners,” said Greg Wipke, Vice President of Sales for nCino Canada. “Our user-friendly platform will empower Libro’s employees while delivering transparency and efficiency throughout the loan process.”
Libro’s adoption of nCino aligns with the growing trend of financial institutions embracing cloud-based solutions to optimize operations and elevate customer service. This partnership follows nCino’s recent successful integrations with Summerland Bank (Australia), Alba Bank (UK), and property lender Together (UK).
