PayComplete Appoints Fintech Veteran Simon James as CEO, Gears Up for Global Expansion

PayComplete, a UK-based cash management solutions provider, has appointed Simon James as its new CEO, elevating him from his previous role as Co-President. With over five years of experience at PayComplete, James held positions as COO and CMO before assuming his current role. Prior to joining PayComplete, James served as MD at Civica and senior VP of strategic customer solutions and global professional services at US paytech Elavon.

In his new role, James will oversee the centralization process of the PayComplete brand and focus on enhancing cooperation and collaboration within the company. He aims to broaden the firm’s retail and cash-in-transit (CIT) services while supporting its continued operations in EMEA and driving international growth, particularly in the Americas, Asia, Africa, and the Middle East. 

Founded in 2020, PayComplete offers proprietary hardware systems and a cloud-based agnostic software platform to streamline cash management processes for various sectors, including banking, CIT, hospitality, financial services, mass transit, and retail. 

James’ appointment reflects a trend in recent fintech CEO appointments globally. With his extensive background in payments and finance spanning 25 years, including roles at Elavon, FIS, Certegy, and Mosaic, James brings valuable expertise to his new position. 

Under James’ leadership, PayComplete aims to optimize cross-business collaboration, expand its offerings, and drive innovation in cash management solutions. Despite the digitalization of payments, cash usage remains steady in many countries, making efficient cash management crucial for businesses. 

James emphasizes PayComplete’s commitment to supporting organizations in managing cash efficiently while enhancing customer experience and exploring new revenue streams. The company’s unique hardware systems and agnostic software platform position it to serve diverse sectors and adapt to evolving cash management needs globally.