HCLTech and Western Union have announced a strategic collaboration aimed at accelerating digital transformation and innovation in the financial services industry. The partnership positions HCLTech as Western Union’s largest preferred technology partner, leveraging cutting-edge AI, cloud, and digital engineering solutions to enhance agility, scalability, and customer experience.
As part of this collaboration, Western Union will transition to a platform-centric operating model, utilizing HCLTech’s AI-powered solutions, FENIXAI and AI Force, to drive greater operational efficiency and resilience. The partnership will focus on:
-Platform and Channel Transformation: Enhancing Western Union’s digital capabilities through cloud, AI, and data-driven solutions, ensuring seamless and innovative customer interactions.
-AI-Assisted Digital Engineering: Implementing full-stack observability, automation, and AI-driven efficiency to modernize Western Union’s technology infrastructure.
-Global Technology Expansion in India: Establishing a state-of-the-art technology center in Hyderabad, reinforcing Western Union’s commitment to innovation and talent development.
Devin McGranahan, President & CEO of Western Union, highlighted the significance of this partnership:
“Our collaboration with HCLTech reflects our shared vision of delivering world-class financial services with agility and innovation. HCLTech’s expertise will enable us to enhance our platforms and bring greater value to customers worldwide.”
C Vijayakumar, CEO & MD of HCLTech, emphasized the strategic alignment:
“This partnership underscores our commitment to empowering FinTech leaders through digital transformation and AI-driven innovation. We look forward to supporting the Western Union’s growth journey with solutions that drive meaningful business impact.”
The collaboration marks a major milestone in the evolution of financial technology, as HCLTech and Western Union join forces to create next-generation financial solutions that enhance customer engagement, operational efficiency, and global reach.
