Temenos has announced the launch of what it describes as the first Responsible Generative AI tools tailored specifically for the core banking sector, further strengthening its position as a technology leader in financial services innovation.
With financial institutions increasingly seeking AI solutions that are secure, explainable, and capable of delivering tangible business outcomes, Temenos’ latest offering is designed to meet this growing demand. The newly introduced tools aim to accelerate productivity, enhance decision-making, and unlock value from complex banking data, while maintaining a strong commitment to transparency and regulatory compliance.
A natural evolution of its patented Explainable AI (XAI) capabilities, Temenos’ Responsible Generative AI is seamlessly integrated with its core banking platform and Financial Crime Mitigation (FCM) solution. These tools allow users to interact with data using natural language queries, instantly generating reports and actionable insights, eliminating operational friction and shortening time-to-decision. For example, users can instantly query customer data to identify top-performing segments by demographic or behavioral trends.
In line with industry best practices, the tools are auditable, secure, and built with a robust permissions framework, enabling deployment across diverse IT environments, including on-premises, private/public cloud, and Temenos SaaS.
The use cases are extensive, ranging from real-time personalization of financial products based on customer preferences, to streamlining operational workflows and improving straight-through processing. One pioneering feature currently being piloted uses generative AI to automatically classify banking transactions, marking a potential first in the industry.
Temenos plans to expand these capabilities further across its Wealth and Digital platforms later this year.
Commenting on the launch, Prema Varadhan, President of Product and COO at Temenos, said:
“AI is already shaping personalized experiences in our daily lives. At Temenos, we ensure that AI adoption in banking is not only innovative but also responsible. Our explainable and generative AI tools offer transparency, security, and speed—enabling banks to implement real-world use cases that enhance efficiency, drive profitability, and elevate customer engagement.”
This development reinforces Temenos’ commitment to responsible innovation, offering banks a path to smarter, safer, and more personalized banking.
