Origence Lending Services, a division of Origence, delivered another year of significant growth in 2024, funding $5 billion in loans across 167 credit unions and serving more than 360,000 credit union members. The division’s continued expansion underscores its commitment to providing scalable, technology-driven outsourced solutions that streamline operations and enhance efficiencies for credit unions.
A major highlight for Origence Lending Services in 2024 was the advancement of its AI-powered document management system. Since launching the solution in 2023, the division has successfully stacked, processed, and managed over 30 million documents. This milestone demonstrates the organization’s dedication to innovation in document processing, contributing to reduced turnaround times and increased operational efficiency for its credit union partners.
Operating 24 hours a day, 7 days a week, and 362 days a year, Origence Lending Services ensures uninterrupted support and availability. Through its advanced technologies and streamlined processes, the division accelerates loan approvals by leveraging automation and paperless workflows. These digital processes not only enhance speed and efficiency but also promote environmental sustainability by reducing reliance on paper.
Security and regulatory compliance remain at the forefront of Origence Lending Services’ operations. The division employs advanced encryption protocols and stringent compliance measures to protect sensitive information and meet regulatory requirements. This comprehensive approach allows credit unions to deliver secure, seamless lending services to their members, regardless of time or location.
“Our achievements this year underscore the trust credit unions place in Origence Lending Services to deliver efficient, member-focused lending solutions,” said Brian Hamilton, President of Origence Lending Services. “By combining innovative solutions with expert support, we empower credit unions to optimize operations, reduce costs, and focus on what matters most—providing exceptional service and value to their members.”
Origence Lending Services offers a comprehensive suite of solutions tailored to the needs of credit unions. Its services include full-service indirect lending, after-hours staffing and overflow support, document services, and underwriting support. These offerings help credit unions address critical challenges such as business continuity, disaster recovery, staffing shortages, and the need for scalability in response to market volatility.
Blair Conner, Chief Lending Officer at UNCLE Credit Union in Livermore, Calif., shared his experience working with Origence Lending Services. “When we reached out to Origence Lending Services, we were looking for operational flexibility while minimizing operating expenses. This led to expanded off-hour coverage beyond what we could accomplish with traditional staffing and allowed us to reduce underwriter staff levels by 50%. With more real-time scalability and the introduction of further auto-decisioning in 2025, Origence Lending Services continues to provide us with the most flexible and cost-effective solution to meet our members’ needs.”
One of Origence Lending Services’ core strengths is its robust use of advanced technology. Its AI-powered platform automates the scanning, classification, and organization of documents, ensuring accuracy and efficiency in every transaction. Once validated, the system generates funding-related reports and manages communications with dealers or brokers on behalf of the credit unions. This seamless integration reduces manual errors, minimizes compliance risks, and enables credit unions to focus on growth opportunities and member service.
With a comprehensive, technology-enabled approach and a focus on delivering high-value services, Origence Lending Services continues to position itself as a trusted partner for credit unions navigating an increasingly complex lending environment.
