Citizens Bank of Edmond Elevates Customer Experience with Narmi’s Digital Banking Solutions

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Citizens Bank of Edmond Elevates Customer Experience with Narmi's Digital Banking Solutions

Citizens Bank of Edmond Elevates Customer Experience with Narmi's Digital Banking Solutions

NEW YORK CITY, N.Y. — Citizens Bank of Edmond proudly presents the implementation of a state-of-the-art Consumer Account Opening system, powered by Narmi, a pioneer in digital banking technologies. This development signifies a profound enhancement in customer service, facilitating a fully digital and automated Consumer Account Opening experience.

Remarkably, the platform was launched in an impressive 72-day timeline, marking the project’s commencement to its launch. The integration with the bank’s core banking system, Jack Henry SilverLake, was achieved directly. The expeditious rollout reflects the bank’s robust commitment to their customer base and the community.
With the initiation of Narmi’s Consumer Account Opening platform, Citizens Bank of Edmond has indeed leapfrogged towards providing its customers with an updated, user-friendly banking experience. This cutting-edge platform empowers applicants to effortlessly open an account in less than three minutes, irrespective of their location. Furthermore, it refines back-office tasks with immediate KYC authentication and automated decision-making.
Jill Castilla, President and CEO of Citizens Bank of Edmond, expressed her excitement about the platform’s launch. “We are elated to offer our customers the new Consumer Account Opening platform. This rapid and successful rollout echoes the dedication, expertise, and customer-centric focus of our team and our partners at Narmi,” she said.
In a bid to continually enhance their banking experience, Citizens Bank of Edmond has also disclosed plans to implement a Business Account Opening platform later this year, harnessing Narmi’s technology. This platform will enable both new and existing business customers to open an account online within minutes.
Siddharth Viswanath, SVP of Operations and Strategy at Narmi, lauded the partnership with Citizens Bank of Edmond. “We’re proud to have facilitated this swift implementation of Consumer Account Opening. Our shared dedication to creating superior digital experiences for customers has fostered a prosperous partnership that we are confident will continue to flourish,” he said.

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