In a significant move to integrate advanced technologies into banking operations, United Overseas Bank (UOB) and Atom bank have announced strategic partnerships to leverage cutting-edge artificial intelligence (AI) capabilities aimed at enhancing productivity, streamlining operations, and delivering superior customer experiences.
UOB Partners with Accenture for GenAI and Agentic AI Integration
Singapore-headquartered United Overseas Bank (UOB) has entered into a memorandum of understanding (MoU) with Accenture, marking a landmark collaboration to embed generative artificial intelligence (GenAI) and agentic AI technologies across its operations over the next three years. This partnership, the first of its kind between Accenture and a Singapore-based bank, aims to transform UOB’s business operations and scale personalised customer experiences across its ASEAN network.
As part of this collaboration, UOB will leverage Accenture’s AI Refinery platform to accelerate GenAI implementation and utilise LearnVantage training services to upskill and retrain employees. The initiative also focuses on improving operational risk management and boosting productivity throughout the organisation.
“We are excited about the immense potential that advanced technologies offer,” said Wee Ee Cheong, Deputy Chairman and CEO of UOB. “Our goal is to leverage AI solutions to transform our operations, enhance productivity, and deliver personalised customer experiences with scale and speed across our extensive network in ASEAN.”
Julie Sweet, Chair and CEO of Accenture, added, “Together, we will create more engaging experiences for UOB customers and drive new levels of efficiency, value and growth.”
UOB operates more than 470 branches and offices across 19 markets in Asia Pacific, Europe, and North America, with subsidiaries in China, Indonesia, Malaysia, Thailand, and Vietnam.
Atom Bank Deploys Provenir’s AI Platform for Smarter Credit Risk Decisioning
In the UK, Atom bank, the nation’s first app-based bank, has selected Provenir’s AI Decisioning Platform to optimise its credit risk decisioning and data orchestration. The move supports a wide range of Atom’s offerings, including consumer savings, residential and buy-to-let mortgages, and business lending products.
Chris Storey, Chief Commercial Officer at Atom bank, commented, “As our customer base and operations continue to grow, our adoption of Provenir’s AI Decisioning Platform will reduce the complexities of managing multiple risk decisioning platforms while supporting our commitment to exceptional customer experience.”
Provenir’s unified platform integrates decisioning, data, and decision intelligence capabilities, covering key areas such as credit, fraud, and identity management.
Mark Collingwood, Vice President of Sales for Europe at Provenir, said, “We’re proud to partner with Atom bank, which has quickly become one of the most innovative and successful challenger banks in the UK. Our AI-Decisioning Platform will help Atom bank achieve its business objectives and customer experience aspirations to support its goal of being ‘the most customer-centric bank on the planet.’”
