Swiss Re (Zurich) has introduced a new end-to-end digital Claims Administration Platform, designed to help insurers cut costs, enhance operational efficiency, and elevate customer experience amid increasing claims volumes and an industry-wide talent shortage.
The new platform integrates with Swiss Re’s ACE digital claims portal and CARE automated decisioning engine, offering a fully unified claims management system. By leveraging proprietary risk management technology, the platform delivers:
– Seamless claim intake
– Risk scoring & workflow automation
– Omnichannel communication
– Advanced analytics for smarter decisions
“Carriers face growing pressure to lower costs and improve customer experiences while managing rising claims and a retiring workforce,” said Timothy Kovacik Quick, Head of Global Product Management, Life & Health Claims, Swiss Re. “Our new platform builds on ACE and CARE to deliver a complete claims administration solution that directly addresses these challenges.”
Swiss Re highlights the following efficiency gains for insurers using the platform:
– 60–80% efficiency gains across the claims lifecycle
– Adjudication times reduced by 20 to 60 days
– SLA adherence improved up to 99%
Open claims reduced by up to 82%
“With Swiss Re’s risk management expertise embedded at every stage, our new platform takes claims automation and efficiency to the next level,” added Kovacik Quick. “Clients report dramatic improvements in turnaround times and a frictionless customer claims experience.”
This latest innovation cements Swiss Re’s position as a leader in digital transformation, ensuring insurers are equipped to streamline claims processing and enhance customer satisfaction in a rapidly evolving market.
