The Union Bank Company (Union), a $1.2 billion-asset community bank based in Ohio, has selected Candescent’s Digital Banking platform to enhance its digital banking capabilities, providing a seamless and robust experience for both consumers and businesses.
Union sought a partner capable of supporting its growth while delivering innovative, cost-effective solutions that could meet the evolving needs of its diverse customer base. With Candescent’s platform, Union can offer a modern, consistent user experience, backed by the agility to rapidly introduce new features and functionality as customer needs continue to evolve.
Klint Manz, Chief Financial Officer at Union Bank, emphasized the importance of choosing the right partner:
“We were looking for a true partner, not just a vendor, that could immediately provide leading solutions and services but also grow and scale with us long term. Candescent fit that bill. Their advanced network of open APIs and extensive third-party integrations ensure we can provide the experiences our customers want while also supporting future growth and innovation.”
This partnership will help Union improve customer engagement, streamline back-end processes, enhance operational efficiency, and bolster fraud mitigation with continuous verification via CallSign.
Brendan Tansill, CEO of Candescent, shared his enthusiasm about the collaboration:
“Candescent is committed to providing banks with the tools needed to grow and future-proof their organizations. Our partnership with Union is a prime example of how we can support financial institutions in strengthening relationships with customers, improving operational efficiencies, and differentiating themselves in a competitive market.”
With Candescent’s support, Union Bank is well positioned to stay competitive and provide its customers with the high-quality, flexible banking experiences they demand.
