The Commonwealth Bank of Australia (CBA) has launched two new security measures to strengthen customer protection against scams, coinciding with a reported 76% decline in scam-related customer losses between H2 FY25 and H1 FY23.
The first initiative is a Generative AI-powered Scam Checker in the Truyu digital identity protection app, allowing users to upload screenshots of suspicious SMS messages for instant scam assessment. Truyu, developed by CBA’s x15ventures, also alerts customers in near real-time about identity misuse or data breaches.
The second measure is an enhanced CommBank app verification feature that enables real-time confirmation of specific online card transactions within the app, reducing dependence on one-time passcodes and allowing for clearer in-app fraud warnings.
CBA has invested over A$900 million ($586.5M) in FY2025 to boost defences against scams, fraud, financial crime, and cyber threats. The bank says these tools complement its broader strategy to empower customers with proactive, tech-driven security solutions.
