Brethren Mutual Insurance Company, a Maryland-based property and casualty insurer with a legacy dating back to 1897, has taken a significant leap forward in its digital transformation journey by implementing One Inc.’s ClaimsPay system. This advanced payment technology offers seamless digital payment options to Brethren Mutual’s extensive network of over 250 independent insurance agencies.
The integration of ClaimsPay enables Brethren Mutual to distribute claims payments through a variety of digital channels, including ACH transfers, Venmo, and PayPal, moving away from traditional paper checks. This modernization aligns with the company’s broader technology transformation goals, which focus on enhancing operational efficiency and improving policyholder experiences.
“We chose One Inc because we were looking for an insurance-focused payment partner with a proven track record in modernizing the payee experience and providing options beyond payment by check,” said George Dioguardo, Vice President of Claims at Brethren Mutual. “Implementing ClaimsPay has allowed us to deliver on a key policyholder demand for fast and easy digital payments while streamlining internal processes, enabling our team to focus on delivering superior service.”
In addition to ClaimsPay, the deployment integrates with Hi Marley, a communication platform that facilitates text message interactions between insurers and claimants throughout the claims process. This integration ensures a cohesive and transparent claims journey, further solidifying Brethren Mutual’s commitment to policyholder satisfaction.
Brethren Mutual’s embrace of ClaimsPay underscores its dedication to staying competitive in a rapidly evolving insurance landscape. “Our digital transformation was driven by our commitment to keeping pace with industry standards and delivering a seamless claims experience,” said Tammy Aaron, Chief Financial Officer at Brethren Mutual.
The initiative not only expands payment options but also enhances multi-channel communications, positioning Brethren Mutual as a forward-thinking insurer. By offering digital payment solutions tailored to complex insurance use cases, the company is setting a new benchmark in policyholder convenience and operational efficiency.
One Inc., a leader in payment technology for the insurance sector, processes billions in premiums and claims annually. The partnership with Brethren Mutual highlights the insurer’s strategic move to modernize its core payment workflows and adapt to evolving policyholder expectations.
“The implementation of ClaimsPay will enhance Brethren Mutual’s competitiveness by leveraging a platform specifically tailored to the insurance sector,” said Ian Drysdale, CEO of One Inc. “As carriers expand their offerings and prioritize efficiency, partnerships like this one unlock meaningful advantages in claims processing and customer satisfaction.”
By adopting ClaimsPay, Brethren Mutual underscores its commitment to innovation, ensuring that both policyholders and agencies benefit from faster, more convenient digital transactions. This development marks a pivotal moment in the company’s journey toward a more modernized, customer-focused insurance ecosystem.
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