Insurity, the leading provider of cloud software for insurance carriers, brokers, and MGAs, has unveiled the Insurity Interaction Platform, powered by Glia. This cloud-native platform is engineered to enhance interactions with policyholders and agents across multiple channels, delivering a seamless digital experience.
The Insurity Interaction Platform, powered by Glia, is packed with features designed to improve customer interactions and boost operational efficiency. It enables underwriters and agents to collaborate seamlessly on-screen, reduces customer servicing costs, streamlines claims communication and processing, and enhances revenue opportunities through guided policy applications. Insurers can expect significant benefits, including a 3x increase in online policy application conversions, a 20% reduction in call center average handling time, and a 25% increase in policyholder satisfaction.
Partnering with Glia, a leader in customer interaction technology, Insurity aims to empower carriers and MGAs to meet their policyholders and agents on-screen and transition effortlessly across interaction channels, including phone calls, chats, video calls, and SMS. The platform integrates seamlessly with Insurity’s policy, billing, claims, and premium audit solutions.
“Glia is proud to partner with Insurity to launch the Insurity Interaction Platform,” said Dan Michaeli, Chief Executive Officer at Glia. “Our collaboration brings advanced digital interaction capabilities to the insurance industry, enabling carriers and MGAs to interact with their customers and agents more effectively and efficiently. The ChannelLess™ platform empowers insurers to engage policyholders, agents, and potential customers in any channel, providing an effortless, personalized experience.”
“We are thrilled to introduce the Insurity Interaction Platform, powered by Glia, which will revolutionize how carriers and MGAs connect with their policyholders and agents,” added Sylvester Mathis, Chief Insurance Officer at Insurity. “This platform not only boosts efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It’s a significant step forward in our commitment to delivering exceptional digital solutions to the insurance industry.”
The Insurity Interaction Platform, powered by Glia, represents a significant advancement in the digital transformation of the insurance sector, promising enhanced efficiency, improved customer satisfaction, and new revenue opportunities for carriers and MGAs.
