As part of the Hi2AI series by Financial Technology Frontiers, this conversation with Della Shea offers a clear and grounded view into how financial institutions are approaching the rise of agentic AI.
The discussion goes beyond the usual excitement around AI capabilities and focuses on what truly matters for financial services leaders today. It looks at how existing payment infrastructures are evolving, what changes when machines begin to initiate transactions, and why trust continues to remain at the center of everything. Della also brings out the less discussed but critical aspects of this shift, including identity, accountability, permissions, and the increasing importance of governance in an AI-driven environment.
Equally important, the conversation reflects on how organizations need to think differently about skills, execution, and the role of risk. Rather than being seen as a constraint, risk is positioned as an integral part of strategy and decision making.
This is a practical and thoughtful perspective for anyone looking to understand how agentic AI will be implemented in real-world financial systems.
Watch the full conversation to hear these insights directly from Della.
